Chatbot tools

Chatbot tooling checklist before you ship

Before going live, run a quick quality pass. Most failures come from avoidable basics.

Intent coverage

• Top ten user intents mapped and tested
• Ambiguous intents route to clarification prompts

Handoff reliability

• Agent handoff works during peak hours
• Conversation context is preserved for support teams

Policy-safe templates

• Outbound messages match approved template categories
• Template variants exist for key customer segments

Failure handling

• Timeout behavior is explicit and user-friendly
• Retry logic avoids spammy loops

Reporting baseline

• Track successful resolution, handoff rate, and escalation reasons

Using this checklist helps teams catch common issues before launch.